My Elf Moved

Support

How can we help?

A real person reads every message. We aim to reply within two working days, and faster in December.

  • A story failed? The credit comes back on its own within a few minutes. If it did not, tell us below.
  • Refund for a purchase? Apple and Google handle payments: Apple, or Google Play order history. Tell us too and we will help.
  • Delete your data? In the app under Settings, or see how to delete your data.

Contact us

APPS 365 LTD (makers of My Elf Moved)
Email: hello@elfmoved.com
Registered office: 20-22 Wenlock Road, London, England, N1 7GU
Registered in England and Wales, company number 13955007

If it is about a story, the support code from the app's Settings helps us find it. Please do not send photos of children.

Or email hello@elfmoved.com.